Terms & Conditions

If you have questions or are unhappy with your product, please contact us and we will be happy to answer your questions or to arrange a Stylist call. If within 30 days, you need to return your product (some exclusions apply*), please contact Capelli's Studio & Spa for instructions and assistance. You will need your order number. 

Return shipping fees are not refundable. We are not responsible for any returns lost in transit.

All returned items must be shipped exactly as they are packaged, with all accessories and any free gifts with purchase included. We recommend that liquid and aerosol hair care products be placed in a sealed plastic bag prior to returning the item.

No returns will be processed after 30 days. The 30 days is calculated from the date of receipt which is based on the UPS delivery date and is recorded in the UPS tracking system.

Due to their personal nature, all Wrap Ups, Half Ups, brushes and combs are not refundable and are excluded from any return or warranty policy. All tool sales are final. Warranty for tools goes directly through the vendor.

All Flash Sale/Final Sale/BlackFriday/CyberMonday/COUPON SALE, items are not eligible for return.

We cannot provide refunds or returns for products purchased from other retailers. Only products purchased from Capelli's Studio & Spa may be returned, exchanged or refunded.

We reserve the right to limit returns if we have reason to suspect misuse such as excessive returns, reseller activities or fraud.